Overview
Purchases are shipped from our respective warehouses by reputed logistics service providers. Please allow a following number of days for delivery from receipt of your order.
DOMESTIC ORDERS – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days
Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
These charges will have to be borne by the customer. Biotique is not liable to pay them under any circumstances.
The shipping charges mentioned in the total order value does not include these charges.
If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.
ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 5:30 PM Monday – Saturday. Excluding public holidays Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, Biotique takes no responsibility for goods signed by an alternative person.
Refunds
we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:
If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
We are not responsible for any damage caused after delivery. Damages due to neglect, improper usage, or wrong application will not be covered; under our Exchange / Returns Policy.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vedq.org
To return your product, you should mail your product to: info@vedq.org
Need help?
Contact us at info@vedq.org for questions related to refunds and returns.